(03) 9751 7904 — info@redroooffroad.com.au

FAQ

Frequently Asked Questions

We use a few different courier services and the delivery time can vary depending on your location, however, most orders arrive within 3 - 5 business days for metro areas and 3 - 10 business days for regional areas. These estimates are based on the time from dispatch, which is generally within 24 hours of order confirmation.

Please visit Shipping & Delivery for more information

Following confirmation of your order being dispatched, you will receive an email from us with a live tracking link. The tracking link provides you with the following updates via email through our freight forwarder, ShippIt:

1) Awaiting Pickup
2) In Transit
3) With driver for delivery
4) Attempted delivery (where applicable)
4) Awaiting collection (where applicable)
5) Completed

If you have not received a tracking link, please get in touch with us with your order number at info@redroooffroad.com.au or Facebook Messenger

At Redroo Offroad, we want you to be totally satisfied with your purchase, this is why we offer an absolutely no-fuss 30-day money-back guarantee. For more information on how to initiate a return, read our warranty & returns.

Redroo Offroad offers free shipping on orders over $100 for most postcodes around Australia, excluding remote areas. To see if you are applicable for free shipping, please submit your postcode on our Shipping & Delivery page. For remote areas, we offer standard freight - costs can vary depending on your location and the weight of your order. Please head to check out for calculated shipping costs.

Absolutely, we offer in-store pickup at checkout for no charge and items can be picked up the same day anytime between 9:00 am - 5:00 pm Monday - Saturday.
 

We accept the following payment methods at checkout:

• MasterCard
• Visa
• American Express
• PayPal

Once an item has been dispatched we are unable to cancel or change anything, however, we are happy to help customers where we can if they are able to get in touch straight away before the order has been dispatched.

Please call us on (03) 9751 7999 or email us at info@redroooffroad.com.au and have your Order Number handy.

We dispatch all orders within 24 hours, 9 am - 5 pm Monday - Saturday, and are able to offer same day dispatch provided your order is placed before 11 am. For some select items, we require an additional lead time of 3-5 days. This information is display on corresponding product pages.

Please read our Price Guarantee page for more information.

Simply say hi via info@redroooffroad.com.au, or (03) 9089 6898, or Facebook Messenger send us a link to the lowest price, and if it's in line with our terms we will match it for you!

We are located at 2 Merrindale Dr, Croydon South VIC 3136. 

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