Frequently Asked Questions
We use a few different courier services and the delivery time can vary depending on your location, however, most orders arrive within 3 - 5 business days for metro areas and 3 - 10 business days for regional areas. These estimates are based on the time from dispatch, which is generally within 24 hours of order confirmation.
Please visit Shipping & Delivery for more information
Following confirmation of your order being dispatched, you will receive an email from us with a live tracking link. The tracking link provides you with the following updates via email through our freight forwarder, ShippIt:
1) Awaiting Pickup
2) In Transit
3) With driver for delivery
4) Attempted delivery (where applicable)
4) Awaiting collection (where applicable)
At Redroo Offroad, we want you to be totally satisfied with your purchase, this is why we offer an absolutely no-fuss 30-day money-back guarantee. For more information on how to initiate a return, read our warranty & returns.
Redroo Offroad offers free shipping on orders over $100 for most postcodes around Australia, excluding remote areas. To see if you are applicable for free shipping, please submit your postcode on our Shipping & Delivery page. For remote areas, we offer standard freight - costs can vary depending on your location and the weight of your order. Please head to check out for calculated shipping costs.
We accept the following payment methods at checkout:
• American Express
Once an item has been dispatched we are unable to cancel or change anything, however, we are happy to help customers where we can if they are able to get in touch straight away before the order has been dispatched.
We dispatch all orders within 24 hours, 9 am - 5 pm Monday - Saturday, and are able to offer same day dispatch provided your order is placed before 11 am. For some select items, we require an additional lead time of 3-5 days. This information is display on corresponding product pages.
We are located at 2 Merrindale Dr, Croydon South VIC 3136.